Commercial Enablement

Enable your commercial teams to make profitable decisions aligned with business goals.
Profit opportunities do not exist in a vacuum. It’s critical for businesses to effectively implement commercial growth plans in order to realize a positive impact from pricing and profitability programs.
More often than not, the success of a commercial growth strategy hinges on the ability of the commercial team to make profitable decisions aligned with business goals. However, many businesses fail to grasp how important it is to win the hearts and minds of commercial teams.
Without access to appropriate resources and training, teams are at risk of:
- Customer price concessions
- Unearned customer discounts that lead to margin leaks
- Initiatives that promote winning a sale at any cost
- Siloed pricing decisions based only on gut feeling
INSIGHT provides our clients with commercial enablement solutions that drive successful outcomes. We partner with your organization to develop programs that sustainably transform your business inside and out by equipping commercial teams with:
- Access to quality historical customer data
- Market intelligence to understand customer and competitor behaviors
- Centralized sales processes that guide desired behavior
- Customer communication strategies aligned with business objectives
- Sales training on pricing tactics, value positioning, and negotiation strategies
- Centralized, easy-to-access price recommendations
- Price governance through approval processes and accountability
We work in the trenches, side-by-side with your team, to build internal capabilities, ensure buy-in, deploy technology solutions where needed, and see implementation through to impact.
Common Challenges
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Customer Communications & Messaging
Arm the sales team with audience-specific messaging and communication plans that prepare them for tough conversations, build customer relationships, and drive revenue.
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Customer Negotiations
Getting just 1% better at negotiating can result in a 10-15% lift in EBITDA in many businesses. Elevate your commercial outcomes with innovative negotiation tactics that empower teams to win more by achieving an improved customer buying experience and increased price realization.
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Insufficient Decision Support
Are you leaning on sales team experience as a primary barometer for perceived market prices? Insufficient data means you are operating in the dark. Sales need succinct historical data and up-to-date market sentiments to make informed decisions and price recommendations.
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Pricing Governance
The commercial organization needs clear guidelines and expectations aligned with business objectives. Without internal governance, sales have the authority to make rogue pricing decisions that lead to unprofitable outcomes.
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Commercial Accountability
Ensure your commercial team is appropriately incentivized and held accountable through performance dashboards, governance structures, tailored coaching, and incentive plans that drive adoption and performance.
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Centralized Systems
Your team is most successful when supported by centralized systems that enable profitable decisions tied to business KPIs. This can include quoting or price management applications, integrated pricing engines, decision-support analytics, approval processes, cross-selling recommendations, churn alerts, and more.
Meet Our Experts
With over 250 dedicated pricing strategy experts, our team helps businesses achieve profit and EBITDA growth through our process proven on over 800 engagements since our founding in 2006.
Alex Hagreen
Alex is a Principal at INSIGHT2PROFIT with 10 years of experience as a pricing consultant. He excels in defining pricing strategy, developing pricing excellence roadmaps, enhancing salesforce effectiveness, providing negotiation training, and delivering targeted high-yield price increases with our partners.
Examples of Alex’s experience include:
- Launched pricing process for a protein distributor with revenues exceeding $4B, providing profit-maximizing weekly price recommendations to approximately 80 buyers across 12 branches, resulting in a $7M pricing impact over 18 months
- Developed contract negotiation package, timeline, and best practices for a $700M industrial firm, including terms and conditions, scorecard, competitive scorecard, optimal timeline with stakeholder inclusion, and price scenario calculator
- Created $1M lift on $30M of revenue through a target price incentive program at a mid-size eCommerce company; secured management buy in, leveraged dashboard reporting, and aligned incentives to deliver results
- Identified $4M in discounting leakage leveraging a percentile-based peer benchmark model at a manufacturer with revenues exceeding $250M; built a recommendation engine to capture the price leakage and realign price positioning
Alex earned his MBA in Finance with a focus in Pricing from the University of Rochester, Simon Business School and a B.S. in Finance from Penn State University.
Gerry Thomas
Gerry is a Principal at INSIGHT2PROFIT. Gerry has 9 years of experience in pricing and commercial strategy across various roles, including consultant, manager, senior manager, and director. He specializes in B2B pricing, particularly for industrial equipment, heavy machinery, chemicals, and industrial manufacturers and distributors. He has also collaborated with several B2C clients in industries such as leather goods, white goods, face care, and consumer product goods.
Prior to joining INSIGHT, Gerry spent 8 years as part of the Accenture Strategy team in the Pricing and Commercial Strategy group. During his tenure at Accenture, Gerry worked in sales enablement, zero-based budgeting, and in pricing and commercial strategy.
Examples of Gerry’s experience include:
- Led a project contributing $80M in EBITDA improvement over 16 months by implementing a value-based pricing methodology across the portfolio for a heavy trucking OEM
- Achieved a 2.5% net price improvement during inflationary headwinds for a B2B valve and industrial equipment portfolio company encompassing over 30 distinct brands, implemented a configurable custom quoting tool and PowerBI KPI dashboard utilized across 15+ brands, providing ongoing support for continuous improvement over multiple years
- Delivered over $50M in EBITDA improvement as the pricing project lead for an industrial equipment manufacturer through value-based pricing strategy and implementation
Gerry earned his MBA from the Goizueta Business School at Emory University, M.Ed. in Secondary Education and Teaching from the University of Missouri-Saint Louis, and a BBA in International Business from the University of Georgia.
Tom Jacobson
Tom is a Senior Advisor at INSIGHT and partners with C-Suite executives to architect major pricing and commercial strategy transformations, bringing deep expertise in digital commerce, negotiations, and customer and market analytics. A globally recognized thought-leader, author, and key contributor to several books including Selling Through Someone Else, The Oxford Handbook of Pricing Management, and Contextual Pricing, Tom is frequently cited in the press for his perspectives on consumer behavior, price, and luxury. Tom brings a unique perspective to his work, and trains client leaders and sales teams on mastering the role of brain chemistry in negotiation effectiveness.
Prior to joining INSIGHT, Tom spent 15 years as the global leader of Accenture’s Pricing and Commercial Strategy Practice and was a member of the NA Leadership Team of CEO and Growth Strategy. He served in an executive role at a price and profit optimization software company and has held various leadership positions in consulting and industry.
Tom has a graduate level education in both Psychology and Finance/Strategy.
Matt Busch
Matt is the Senior Vice President of Private Equity at INSIGHT2PROFIT. With over 25 years of diverse experience in commercial, private equity, and management consulting industries, Matt enhances the Commercial Leadership Team’s knowledge of private equity clients’ challenges and identifying opportunities to deliver capabilities and unmatched value across all stages of the deal lifecycle.
Matt’s expertise spans the commercial landscape, encompassing pricing, revenue management, marketing, loyalty programs, sales, distribution, demand planning, inventory, and channel and merchandizing strategies across various industries. He collaborates with private equity firms and C-suite executives, including CEOs, Chief Commercial Officers, Chief Marketing Officers, Chief Data & Analytics Officers, Chief Revenue Officers, Chief Risk Officers, Chief Digital Officers, and other leaders to develop targeted strategies aimed at maximizing enterprise value and minimizing risk.
Before joining INSIGHT, Matt led strategy and oversaw the delivery of large-scale value creation projects in diverse industries. He built and managed high-performing client relationship organizations and played a key role in transformative turnarounds and growth initiatives at companies such as Equifax and Revenue Analytics.
Matt earned his B.S. in Management from Southern Cross University.
Chris Donnelly
Chris is the Vice President of Sales at INSIGHT2PROFIT, bringing over 25 years of leadership experience focused on organizational growth, sustainable change management, and project leadership. He collaborates with both corporate entities and private equity firms to uncover business potential, leveraging strategic and operational improvements to enhance existing pricing methods. Chris’s expertise in pricing and change management helps clients identify and capitalize on often overlooked opportunities for margin enhancement, demonstrating how even slight price improvements can significantly boost their EBITDA.
Chris is well-versed in various aspects of the business landscape, specializing in Price Management, Pricing Strategy, Price Leaks, Software Development, Change Management, Project Management, B2B, and Private Equity.
Chris earned his B.S. in Finance from John Carroll University.
Chris Gougler
Chris is a Director of Private Equity at INSIGHT2PROFIT, with 9 years of professional experience with the company. He began as a Business Analyst and has progressed through roles including Associate, Consultant, and Manager of Business Development.
Chris specializes in pricing and profit strategy, account leadership, and generating new sales opportunities. His track record demonstrates his exceptional talent for relationship building, leveraging advanced analytics and strong interpersonal skills to drive client success.
Prior to joining INSIGHT, Chris worked for the State of Illinois where he managed State and local political campaigns.
Chris earned his MBA in Marketing and Statistics from George Washington University and his B.A. in Political Science from DePauw University.
Amanda Davis
Amanda is a Director of Business Development at INSIGHT2PROFIT. Amanda has over 7 years of experience with INSIGHT and specializes in identifying profit opportunities and devising solutions to drive sustainable and scalable impact.
She began her career at INSIGHT as a member of our Delivery team where she led dynamic price modeling, hands-on change management and continuous improvement initiatives. Now, Amanda leverages her experience to lead our Business Development group, ensuring new client partnerships have a clear and value accretive scope, with a shared vision of success.
Amanda earned her B.A. in Economics and Management with a minor in Leadership Studies from Marietta College.
Is Your Team Empowered to Maximize Price Negotiations?
This mining services and equipment provider realized more profit through our tailored negotiation workshops and preparation toolkits.
Our Insights
Ensure your pricing strategy delivers desired results and bottom-line revenue impact through effective price realization methods.
Tools to protect price when customer price concession requests are affecting your ability to manage profitability.
If you are not preparing your team to communicate price changes, the initiative will likely fail. So where do you start?
Discover the best pricing organization design and structure for your business to sustainably drive impact.
Setting price is just the beginning of maximizing profit margins. Elevate your pricing strategy with these proven sales effectiveness techniques.
Calculating the cost to serve your customers reveals the impact of price leaks and where margin shifts can be remedied through targeted pricing actions.
Commercial and price negotiation training that leads to empowered teams and EBITDA growth through mastering your mindset, not memorizing what to say.